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Case Study # 3
 

SRA's telephony management interface for a leading IP telephony software supplier

The client (Mid West based) is a leading supplier of IP telephony software. SRA was involved in the development of telephony management interface for the client.

Utilizing the capability of Team XTend model, SRA provided the human resources and infrastructure to the client for developing the product in a cost effective way.

The system developed in Java acts as a bridge between PMS (Property management System) and IP-PBX. The system reads the data sent by PMS using the serial port and passes on the data to IP-PBX in the appropriate format. The application also has a Graphical User Interface that could be used in the absence of PMS for doing the room allocation and phone management.

  Various actions that can be performed by the new system on IP-PBX are:
 
  • Setting phone permissions
  • Executing wake up calls
  • Maintaining housekeeping status
  Various actions that can be performed by the new system GUI are:
 
  • Check-in
  • Check-out
  • Setting wakeup call for a room
  • Setting Housekeeping status for a room
  • Alerting the Front desk user of any problems in the system
  • Taking various administration reports
  • Synchronizing PMS and the new system databases
 

Benefits

 
  • SRA's expertise in Java and J2EE technologies at its Offshore Development Center helped the client to realize a complex system without any issues
  • The solution was within the budget allocation of the client, due to the abundant resources availability for lower costs
  • End customers were benefited immensely due the system's superior performance
  • Value-added services such as Special Promotional offers helped the client to reap more financial benefits


 
Capabilities & Benefits
Meet Challenges with Greater Capacity - Optimal use of resources results in better project handling with greater dexterity and ...
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