SRA Systems Limited
  Services
•    Custom App. Development
•    Product Co-development
•    QA and Testing
•    Document Management System
•    BI / Data warehousing
•    App. Maintenance and Migration
•    Engineering Services
•    SAP Practice
  Industries
•    Manufacturing
•    Healthcare
•    Banking and Financial Services
  Technology Frameworks
•    Document Management System
•    PROOF
•    eLearning
•    .Net
•    JAVA/J2EE
 
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Case Study # 1
  SRA’s unique Product co-development solution to CA based software product house
  The client is a software product house based in CA and has received many patents in the area of Application streaming. The client has setup its QA and Development team in SRA’s Offshore Development Center (ODC).

After scrutinizing and selecting appropriate resources, the client provided onsite training and knowledge transfer to them.In the mean time, QA team and development team were setup in SRA with the required infrastructure. The onsite team conducted training on the product and software to the other members, after their return. SRA has been supporting the client for the past 2 years now.

Tools Used

  VPN facility:
 
  • The client and SRA have a VPN setup using Checkpoint firewall.
  • Using this VPN, SRA personal can login into the client’s domain and access all the machines and resources available onsite.
  • Using XP’s Remote desktop facility and the VPN, SRA personal can even build and test the packages on the remote machines.
  Services:
 
  • Development Support
  • Work on enhancements and change requests
  • Work with the client’s Research team on new developments
  • Technical inputs for Documentation
  • Training QA on new features
  Other Services:
 
  • Help Desk
  • 24x7 support for end customers
  • Website Management & Maintenance
  • Website Content Management
  • Enhancing website as per client’s requirements
  • Technical writing, Online help creation & User Manual creation
  • Technical Content review for any client product
  • Building device driver team
  • Expanding Development team, QA team & Help desk team
  • Building Domestic Pre-sales Team & Domestic Customer Acquisition
  Benefits
 
  • Tracking customer call, periodic reports & status to the client enabled the client to take critical decisions in a faster and quicker manner
  • Enhanced customer support & services
  • Suite of quality services resulting in peace of mind for the client
  • Considerable reduction in expenses due to offshore development and QA activities
 
 
Typical Solutions
SRA has assisted several firms in diverse verticals to develop products quickly and cost-effectively…
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Processes
Our processes are always centered around the type of solution based on customer expectations in timeframes, user-friendliness and phasing. …
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