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The client entrusted SRA with a unique and complex
image-enabled document processing BPO activity for one
of its customers - a large car rental company of repute
in the US. SRA provided a solution to process information
from more than a million documents per month. These
documents are being processed at India and are electronically
accessed by the client from their respective locations
over the web.
The client uses the onsite facilities in North America
for all scanning services. All the documents are scanned
and digitized. The image documents thus scanned are
indexed minimally like document type, source etc. using
the local Imaging Server-A and the Database Server-A
and stored in RAID5-A, available onsite. This RAID also
acts as a FTP server.
These image documents are then be transmitted electronically
through WAN via a firewall to the client's offshore
facility, India. These images are being accessed by
the local clients for further business processing. These
processed documents are then uploaded back to the RAID5-A.
The client accesses the documents from multiple locations
through the Web Server A, located at client's North
America facility for its business requirements, or should
the need arise, through the Web Server B, located at
the offshore facility as the data is replicated for
redundancy. The solution involved implementation of
Workflow with integrated Document Management System.
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