• There has been a constant effort from banks to wean customers away from paper statements to electronic statements due to obvious operating efficiency gains
• There has also been thoughts to adopt a ‘stick’ approach through pricing paper statements
• Customers however are yet to identify value/ benefit in adopting eSmart Statements

SRA offers an eSmart Statement that can provide a drillable hierarchy of transactions across all the products selected by a customer. It has built-in
capability to manage disputes, issues and other comments on transactions across the opted portfolio.

The eSmart Statement has business logic, finance calculators, etc., embedded in it. It also has the capabilities to enable cross-selling/ up-selling and targeted advertising.

• Enhanced customer care
• Reduced call centre loads
• Central management of disputes and other issues
• Increased net new revenue through up-selling/crossselling products through the interactive statement
• Drastic reduction in customer complaints resolution time