SRA's PROOF provides a workflow based document management solution for a leading provider of financial services.

About Customer

The client with a managed earning of over $50 million is a leading provider of financial services to consumers underserved by traditional financial institutions. The client offers one of the most helpful services that can be provided by any business to any customer— credit.

Key Objective

• Quick response to customers
• Reduce operational costs
• Provide a distributed platform to enable global process out-tasking
• Able to scale up operations

Challenges

• Process distributed across geographies
• Reporting across various Time zones
• Large document volume
• Frequent process optimization and quick roll-out to production

SRA's Approach

As a part of Discovery Phase, SRA and Clients process champion discussed “As-is” process and arrived at the “To-be” Process, with key objectives as goals. “To-be” process was then documented and signed off by the clients business team. “To-be” process was then modeled using PROOF process modeler and piloted internally before being out-tasked.

SRA’s PROOF currently handles Customer Acquisition, Dispute Management and Correspondence Process for the client company.

Benefits

• Quicker customer response
• Significant reduction in operational costs
• Ability to quickly scale up operations across geographies
• Centrally monitor operations across various out-tasked agencies